Case Study

Case Study

Lakes finds their winning combination. Lakes Entertainment is a full service contracting, building, and management firm specializing in the development and operation of casinos for Native American tribes across the United States. Roger Roden, Lakes Entertainment’s Systems Implementation Manager, is responsible for a variety of applications within each casino property. These include the gaming system, food and beverage point of sale and inventory control, retail point of sale and inventory control, seating management, telephone system, and several others. All of these must be integrated with one another and the property’s overall accounting program. In mid 2007, set up and integration at the Four Winds Casino Resort in New Buffalo, Michigan was becoming especially challenging. Just a few months prior to the scheduled “go live” date, there was still much to be done, and Lakes Entertainment had little experience with the primary food and beverage application, called Crunchtime. Wisely, Mr. Roden asked his Crunchtime vendor to refer an expert in the program, and that’s when Lakes Entertainment found Brenock and Eamon Mc Erlean.  “There are more systems involved in a casino project that one person can handle,” said Roger Roden of Lakes Entertainment. “Eamon Brenock oversees food and beverage and retail – both point of sale and inventory management – as well as the seating management system and a  long list of subsystems.”

The affiliation worked. Four Winds opened on time and flawlessly. As Mr. Roden put it, “Lakes

Entertainment has now engaged Eamon and histhe team at Brenock to help with the Red Hawk

Casino in California. I feel quite confident. Eamon they has the expertise to get the systems

implemented. He They gives me peace of mind knowing that things are being handled… and